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A: Delivery In order to deliver exceptional service and ensure prompt delivery of your order, we guarantee to process all in stock items within 1-2 business days and deliver your package within 3-5 business days after it ships from our warehouse.
Order Details & Address Accuracy Please ensure that all order details, including your delivery address, are entered correctly at the time of placing your order. If you notice any errors or need to make amendments, you must contact us within 24 hours of placing your order. After this time, we cannot guarantee that changes can be made prior to dispatch. TreasureBay is not liable for any lost or undelivered parcels resulting from incomplete or incorrect address information provided at checkout. It is the customer’s responsibility to ensure these details are accurate to avoid disruption in delivery.
1: Shipping Costs
FREE STANDARD SHIPPING ON ALL UK Orders For other countries including EU Countries shipping is a flat rate of £8.95 per order
2: Delivery method and Times:
* We use Royal Mail, Amazon Logistics or UPS to deliver your parcel. * UK delivery takes approximately 3-5 Business days * International orders are generally received in under 15 business working days.
3: Guarantee * TreasureBay products are manufactured to the highest quality. Every attempt is made to ensure goods arrive with you in perfect condition. * We must be notified within 24 hours should goods arrive in a faulty condition. * Our guarantee is in addition to your statutory rights. *
B: Returns and Refund Policy:
Simple – Easy – within 30 days returns
We want you to be happy! It's just that simple! We love our customers and it shows in our customer friendly return policy. If you need assistance with a return or exchange please contact us we will happily process it for you. If you're not absolutely delighted with your TreasureBay purchase, you can return your item(s) for a refund or exchange within 30 days of purchase. We are happy to provide you the cash refund within 30 days or Store Credit within 90 days.Please ensure returned item(s) otherwise specified are in resale condition.
Third-Party Repairs & Warranty Policy
At TreasureBay, we stand by the quality of our products and offer a guarantee against manufacturing defects. However, any repairs, alterations, or modifications made by a third party will void this guarantee and make the item ineligible for a refund, exchange, or replacement.
If you experience any issues with your item, please contact us first so we can advise on the best course of action under our warranty.
For further assistance, feel free to reach out to our customer service team.
You should return your order to us via address below:
FAO: Customer Services TreasureBay Ltd Unit 8, Bridgegate Business Park Gatehouse Way Aylesbury Bucks HP19 8XN UK
Please note that we are not responsible for your return postage **this applies for both United Kingdom & International Customers* *
We are not responsible for lost goods returned to us.We recommend using a tracking service to ensure your return arrives back with us.
Please include a copy of the Returns Form or a legible note containing your order details and reason for return so we are able to identify a correctly process your request. please email our team info@treasurebay.co.uk to send you a copy.
1: Refunds
Refunds typically take 7-14 days to process due to factors such as payment method processing times and the need for verification of the refund request. Please note that this time frame can vary depending on the specific payment provider used as well as the automated systems in place.
Your rights under the Distance Selling Regulations are available from your local Citizen's Advice Bureau or Trading Standards Office.
