In order to deliver exceptional service and ensure prompt delivery of your order, we guarantee to process all in stock items within 1-2 business days and deliver your package within 3-5 business days after it ships from our warehouse.
1: Shipping Costs
FREE STANDARD SHIPPING ON ALL UK Orders
For other countries including EU Countries shipping is a flat rate of £8.95 per order
2: Delivery method and Times:
* We use Royal Mail, Amazon Logistics or UPS to deliver your parcel.
* UK delivery takes approximately 3-5 Business days
* International orders are generally received in under 15 business working days.
* TreasureBay products are manufactured to the highest quality. Every attempt is made to ensure goods arrive with you in perfect condition.
* We must be notified within 24 hours should goods arrive in a faulty condition.
* Our guarantee is in addition to your statutory rights.
B: Returns and Refund Policy:
Simple – Easy – within 30 days returns
We want you to be happy! It's just that simple! We love our customers and it shows in our customer friendly return policy. If you need assistance with a return or exchange please contact us we will happily process it for you. If you're not absolutely delighted with your TreasureBay purchase, you can return your item(s) for a refund or exchange within 30 days of purchase. We are happy to provide you the cash refund within 30 days or Store Credit within 90 days.
You should return your order to us via address below:
Unit 8, Bridgegate Business Park
Your rights under the Distance Selling Regulations are available from your local Citizen's Advice Bureau or Trading Standards Office.