As the chain was bought as part of an Easter gift for my daughter-in-law ,I cannot answer your query perhaps I could tell you later in April!!!
I’ve tried emailing after a month and still no chain.
I am so very happy with my purchase. It is a beautiful quality chain and the service during my purchase was second to none. I can recommend Treasure Bay at any time and will definitely use them again in the future. I received what I ordered and so much more with good service and support.
Not used yet, later ...